Virtual Signing FAQs
Where do I tell the author who to personalize the book to?
Please indicate to whom you would like your book signed to in the 'Special Instructions for Seller' box that is available to you in your cart prior to checkout.
What can I get the author to write inside my book?
A first name. Due to the sometimes high volume of orders we receive for the virtual signings we would like to keep it as simple as possible. The author will write your name or whoever you want the book inscribed to, a short message of her own and her signature. Some exceptions may be made for something like, "Happy Birthday" or "Merry Christmas" at her discretion. No nicknames, forum names, screen names, spirit names or Last Name will be accepted.
The author will not sign the books to or from any character in her books, other books, or TV shows.
If your request is unacceptable you will receive a book with just the authors message and signature.
What does it mean ‘supplies are limited’?
It means we have a finite amount of books available for sale. Once all of the books we have been allotted have been sold, then this portion of the virtual signing is over and you will not have another chance to order a signed copy of this book. Please don’t email us asking to get an order in after the limit has been reached. We have been given a hard limit for this signing and that is really all the physical books we have available to sell.
I missed out on a previous virtual signing, could I possibly order that book now?
No, we are sorry but we only offer 1 book at a time unless expressly stated on the site or it is available in the online store. In general, once a virtual signing has ended...that will be the last time you will have a chance to purchase that book through us. As of right now, we have no plans to ever rerun a previously run virtual signing.
I received an email telling me my order had been generated postage...should I expect my book in a few days?
Not necessarily. We generate postage the entire month the virtual signing is going on. So you may get a notice that you have a shipment at the very beginning of the month, however, that book will not actually be put in the mail until the advertised release day.
Will I get my book the same day it is released?
No, your book will ship on release day. It can take anywhere from 2 days to 2 months (international)...depending on the shipping option you choose.
When will I get my book?
That depends on what shipping option you picked, where you live and sometimes the political climate of your country of residence. We will send the orders out on the release date, so it can take about a week in some cases. Some of you will receive your book in 2 days...others, especially those of you in other countries, may not receive it for a week or more.
I received my book, but it’s damaged! What can you do for me?
You will need to send us a picture of the damaged package and book. Send the picture to customersupport@jrwardvs.com. We will review it and contact you once we have settled the issue with the post office or UPS. No book leaves our hands less than perfect so any damage incurred happened at the hands of the shipping option you chose. Unfortunately it happens, accidents with the sorting machines at the facilities or on the trucks are obviously unintentional and very sad. (Seeing a book destroyed hurts our hearts too!) If we happen to have any more books on hand, we may be able to replace it. It may just have a signature and no personalization. We apologize for this inconvenience, but it is a circumstance that we cannot control.
Shipping FAQs
I received an email telling me my order had been generated postage...should I expect my book in a few days?
Not necessarily. We generate postage the entire month the virtual signing is going on. So you may get a notice that you have a shipment at the very beginning of the month, however, that book will not actually be put in the mail until the advertised release day.
Will I get my book the same day it is released?
No, your book will ship on release day. It can take anywhere from 2 days to 2 months (international)...depending on the shipping option you choose.
When will I get my book?
That depends on what shipping option you picked, where you live and sometimes the political climate of your country of residence. We will send the orders out on the release date, so it can take about a week in some cases. Some of you will receive your book in 2 days...others, especially those of you in other countries, may not receive it for a week or more.
What are the available shipping methods?
We now ship through both UPS and USPS. The Post Office is a less expensive alternative, although it will take longer to reach you and some USPS options are less reliable than UPS.
Will I receive a tracking number?
Yes, you should receive tracking number by the release day or very soon afterwards. However some International options do not offer tracking and you will only receive a custom forms number. Please see the list below for further details.
Can you estimate my shipping costs?
Unfortunately, we do not have the ability to calculate postage. It is automatically generated through the website. If you would like to see what the postage would be before you order, simply go about the ordering process as you normally would...just do not click on the pay with Paypal link. It should give you an accurate total without placing any orders.
Do you ship internationally?
We have a number of international customers for our virtual signings. We have enabled international shipping because of this. Please be advised that sometimes there may be a problem getting the book to you due to the political climate of your country. This is not something we can control. This is not something USPS can control. If this is the case, you will be contacted and issued a refund. We will have no indication that shipping to you will be an issue until the book is turned away at customs. It will be sent back to us and we will email you. It can also take awhile to ship to other countries, so please be patient.
What kind of things could delay my package at customs?
Postal Strikes, Political unrest, Government budget issues, volcano dust, tropical storms… The list is really endless and these are not things we can control or avoid.
Please note that as much as we’d like to, the Virtual Signing Team cannot offer any customer service support for a non-trackable shipping option, and we will be able to offer only limited support even for the trackable ones. Please remember, no matter what option you choose, we cannot replace lost or stolen book(s) under any circumstances for orders shipped outside of the continental United States. Therefore, we urge you to pick your shipping option carefully, and strongly encourage you to use a trackable one.
What shipping options are available for International orders?
Express Mail International—Reliable Tracking available. Normally arrives in 3-5 Business Days
Priority Mail International—Reliable Tracking available. Normally arrives in 6-10 Business Days
Priority Flat Rate International—Tracking available but not reliable. Normally arrives in 6-10 Business Days
First Class International— Tracking not available. This is the slowest and cheapest of all shipping options, with no estimated delivery date. Please be aware that it may take 3-4 weeks to arrive in Canada and 6-10 weeks in Australia from our Virtual Signing Team’s past experience.
We understand that having your book delayed can be frustrating. We would like nothing better than for you to receive your package as soon as possible. Please be patient and courteous, your book will get there in due time. We do not have the power to speed up the process. If you received an email notice that your book was shipped, then it definitely made it out.