Refund policy

Due to the customized nature of this product, ALL SALES ARE FINAL. However, if your book arrives damaged you must reach out to our custom support team within 48 hours. Photograph the damaged package and book and email the photos to shop@jrward.com. We will review it and contact you once we have settled the issue with the post office or UPS.

No book leaves our hands less than perfect so any damage incurred happened at the hands of the shipping option you chose. Unfortunately it happens, accidents with the sorting machines at the facilities or on the trucks are obviously unintentional and very sad. (Seeing a book destroyed hurts our hearts too!) If we happen to have any more books on hand, we may be able to replace it. It may just have a signature and no personalization.  We apologize for this inconvenience, but it is a circumstance that we cannot control.